Refund policy

1. Refund Policy

Standard Guarantee — 7 Days Every order is covered by our standard 7-day guarantee, starting from the date your order is marked as delivered. If your item arrives damaged, defective, or significantly different from what was ordered, contact us at support@comandocrate.com within 7 days of delivery with your order number and photos or a short video of the issue, and we will provide a free replacement or a full refund.

Extended Protection — 90 Days (Optional) At checkout, you can add Extended Protection for $1. This extends your coverage window for damaged or defective items from 7 days to 90 days from the date of delivery. The Extended Protection fee itself is non-refundable, including if no claim is made or if a claim is later approved.

What Is Covered Our guarantee covers items that arrive damaged, defective, or materially not as described. It does not cover buyer's remorse, sizing/fit preference, or change of mind on items that are working as intended.

What Happens After the Coverage Window Closes Claims for damaged or defective items must be submitted within the applicable window (7 days standard, or 90 days with Extended Protection). We are unable to offer refunds or replacements for claims submitted after this window has closed, regardless of the reason.

How Refunds Are Issued Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

 

2. Return Policy

Evidence-Based Claims Because our products ship from international fulfillment partners, we generally do not require you to mail the item back to us in order to receive a refund or replacement for a damaged or defective item. Instead, we ask that you send clear photos or a short video showing the issue to support@comandocrate.com along with your order number. This lets us resolve most claims faster and at no extra cost or hassle to you.

If a Physical Return Is Requested In some cases, we may ask you to return the item. If so, we will provide specific return instructions, including the return address, at that time. Do not send items back without contacting us first, as returns sent without prior authorization may not be processed.

Non-Returnable Items The $1 Extended Protection add-on is a non-refundable service fee and is not eligible for return under any circumstance.

Questions For any shipping, refund, or return question not covered here, email support@comandocrate.com with your order number and we'll get back to you as soon as possible.